The heatwave is raging in France. It affects us directly, but it also affects our horses! Here are a few tips for looking after your horse in hot weather.
FAQ Arion
Shopping Cart & Order
Find all the questions concerning your order in this section.
Q
A
With the ALMA solution, you don't pay any additional fees and can pay in 2 or 3 times. This happens at the time of ordering, once your cart is validated. You can choose to pay in 1x, 2x or 3x without any fees!
Q
Q
How do I cancel my order?
A
For accessory orders, please send an email to sav@arion-hst.com with your order number.
For new saddle orders, you cannot cancel your order.
Q
How do I receive an invoice?
A
Your invoice is automatically generated and sent by email when you place your order.
Q
I did not receive the right product / there is a problem with the size / the product is damaged, how to do?
A
You have 14 days from the date of delivery to send us an email to sav@arion-hst.com explaining the reason for returning the product(s). If the product is defective, we will ask you to attach photos to your email.
You will then receive a return form in order to send us back your products and get a refund.
Delivery
Find all the questions concerning the delivery of your order in this section.
Q
When will I receive my order?
A
Once you have placed your order on our website, please allow 5 to 7 working days to receive your order.
Q
How do I track my order?
A
Once your order is ready to be shipped, you will receive by email your invoice as well as its Colissimo tracking number.
Q
Where do you deliver?
A
We deliver everywhere in Europe and in the DOM.
For orders in the United States and Canada, please visit www.arion-hst.com!
Q
How are the products shipped?
A
Our products are shipped by Colissimo.
Size guide
Not sure about the size of your accessory? Use the charts below to help you.
Q
Bridles
A
Choose the perfect size according to the height at the withers of your horse/pony.
Q
Long straps
A
Choose the perfect size based on your horse's/pony's height at the withers. [Measurement of the straps with normal rug and without shock absorber]
Q
Short straps
A
Choose the perfect size according to the height at the withers of your horse/pony.
Q
Protections
A
Choose the perfect size for your horse/pony.
S : horse from 1,30m to 1,48m
M : horse from 1,45m to 1,65m
L : horse from 1,65m to 1,75m
S : horse from 1,30m to 1,48m
M : horse from 1,45m to 1,65m
L : horse from 1,65m to 1,75m
S : horse from 1,30m to 1,48m
M : horse from 1,45m to 1,65m
L : horse from 1,65m to 1,75m
Q
Strawberries
A
Choose the perfect size.
S - rider measuring between 1m55-1m65
M - rider measuring between 1m65-1m75
L - rider measuring between 1m75-1m85
S - rider measuring between 1m55-1m65
M - rider measuring between 1m65-1m75
L - rider measuring between 1m75-1m85
115 - rider between 1m40-1m50
125 - rider between 1m50-1m60
135 - rider between 1m60-1m75
145 - rider between 1m75-1m90
Q
A
Write to us at hello@arion-hst.com with the product you are interested in and the inquiry you have.