FAQ Arion

The frequently asked questions.

Shopping Cart & Order

Find all the questions concerning your order in this section.

Q

How can I pay for my order in installments?

A

With the ALMA solution, you don't pay any additional fees and can pay in 2 or 3 times. This happens at the time of ordering, once your cart is validated. You can choose to pay in 1x, 2x or 3x without any fees!

Q

How do I order a new saddle?

A

You can consult our models of custom and half-measure saddles on this page.
Then contact the technical advisor of your region on this page. He will then come to you to try our different models according to your needs.

Q

How do I place an order for an accessory?

A

1. Go to Shop.
2. Click on the product you are interested in.
3. Choose your color and size and click on "Add to cart".
4. Click on the basket in the bottom right-hand corner and proceed to "Checkout".
5. Finally, choose your payment method! An e-mail confirmation will be sent to you.

Q

How do I cancel my order?

A

For accessory orders, please send an email to sav@arion-hst.com with your order number.

For new saddle orders, you cannot cancel your order.

Q

How do I receive an invoice?

A

Your invoice is automatically generated and sent by email when you place your order.

Q

I did not receive the right product / there is a problem with the size / the product is damaged, how to do?

A

You have 14 days from the date of delivery to send us an email to sav@arion-hst.com explaining the reason for returning the product(s). If the product is defective, we will ask you to attach photos to your email.

You will then receive a return form in order to send us back your products and get a refund.

Delivery

Find all the questions concerning the delivery of your order in this section.

Q

When will I receive my order?

A

Once you have placed your order on our website, please allow 5 to 7 working days to receive your order.

Q

How do I track my order?

A

Once your order is ready to be shipped, you will receive by email your invoice as well as its Colissimo tracking number.

Q

Where do you deliver?

A

We deliver everywhere in Europe and in the DOM. 

For orders in the United States and Canada, please visit www.arion-hst.com!

Q

How are the products shipped?

A

Our products are shipped by Colissimo.

Size guide

Not sure about the size of your accessory? Use the charts below to help you.

Q

Bridles

A

Choose the perfect size according to the height at the withers of your horse/pony.

Pony measuring 1.30m to 1.48m.

Horses measuring from 1.45m to 1.65m.

Horses measuring 1.65m to 1.75m.

Q

Long straps

A

Choose the perfect size based on your horse's/pony's height at the withers. [Measurement of the straps with normal rug and without shock absorber]

Horse measuring 1.45m to 1.55m.

Horse measuring 1.50m to 1.60m.

Horses measuring 1.55m to 1.65m.

Horses measuring 1.60m to 1.70m.

Horses measuring 1.65m to 1.75m.

Horses measuring 1.70m to 1.80m.

Horses measuring 1.75m to 1.85m.

Q

Short straps

A

Choose the perfect size according to the height at the withers of your horse/pony.

Horse measuring 1.40m to 1.50m.

Horse measuring 1.45m to 1.55m.

Horses measuring from 1.50m to 1.60m.

Horses measuring 1.55m to 1.65m.

Q

Protections

A

Choose the perfect size for your horse/pony. 

S : horse from 1,30m to 1,48m
M : horse from 1,45m to 1,65m
L : horse from 1,65m to 1,75m

S : horse from 1,30m to 1,48m
M : horse from 1,45m to 1,65m
L : horse from 1,65m to 1,75m

S : horse from 1,30m to 1,48m
M : horse from 1,45m to 1,65m
L : horse from 1,65m to 1,75m

Q

Strawberries

A

Choose the perfect size.

S - rider measuring between 1m55-1m65
M - rider measuring between 1m65-1m75
L - rider measuring between 1m75-1m85

S - rider measuring between 1m55-1m65
M - rider measuring between 1m65-1m75
L - rider measuring between 1m75-1m85

115 - rider between 1m40-1m50
125 - rider between 1m50-1m60
135 - rider between 1m60-1m75
145 - rider between 1m75-1m90

Q

Would you like a personalized pruning advice?

A

Write to us at hello@arion-hst.com with the product you are interested in and the inquiry you have.

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